FAQ's

FORGED Vitality – Frequently Asked Questions (FAQ)

General

What is FORGED Vitality?

FORGED Vitality is a supplement brand offering high-quality, UK manufactured food supplements designed to support health, performance, and wellbeing.

FORGED Vitality is a registered trademark and trading name of FORGED Lifestyle Limited.

Are your supplements safe?

Yes, when used correctly.

All products are intended to be used in line with the instructions on the label. It is your responsibility to read the label, follow dosage guidance, and ensure suitability for your individual needs.

Are your products medicines?

No.

FORGED Vitality products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.

Usage & Safety

Do I need to speak to a doctor before using supplements?

You should consult a healthcare professional before use if you:

• are pregnant or breastfeeding
• have a medical condition
• are taking medication
• have known allergies
• are under medical supervision

What happens if I don’t follow the dosage instructions?

Using supplements outside of recommended guidelines increases risk.

FORGED Vitality accepts no liability for misuse, including exceeding dosage or ignoring instructions.

What if I have an allergic reaction?

You must always check ingredients before use.

FORGED Vitality is not responsible for allergic reactions where:

• ingredients were clearly listed
• allergies were known but not checked

If you experience a reaction, stop use immediately and seek medical advice.

Can I take multiple supplements together?

That depends on the individual and the products.

You are responsible for ensuring combinations are safe. If unsure, consult a qualified professional.

Orders & Delivery

When is my order confirmed?

Your order is confirmed once payment has been successfully processed.

Can FORGED Vitality cancel my order?

Yes we reserve the right to cancel orders if necessary, including for:

• pricing errors
• suspected fraud
• stock issues

Returns & Refunds

Can I return supplements if I change my mind?

You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, but:

👉 This only applies if the product is unopened and sealed

Can I return opened supplements?

No.

Due to hygiene and safety laws, supplements cannot be returned once opened or unsealed.

What if my product arrives damaged or incorrect?

Contact us within 48 hours of delivery with:

• your order details
• photos of the issue

We will arrange a replacement or refund where appropriate.

Who pays for returns?

If the item is faulty or incorrect, we will cover it.

If you are returning an unopened item, you may be responsible for return postage.

Product Quality

What are my rights if something is wrong with my product?

You are protected under the Consumer Rights Act 2015.

Products must be:

• as described
• fit for purpose
• of satisfactory quality

If not, you may be entitled to a replacement or refund.

Why might product packaging look slightly different?

Packaging and labelling may change over time.

Always refer to the physical product label for the most accurate and up-to-date information.

Privacy & Data

What personal data do you collect?

We may collect:

• name and contact details
• delivery information
• order history
• payment information (via secure providers)
• website usage data

How do you use my data?

We use your data to:

• process orders
• deliver products
• manage accounts
• communicate with you
• improve our services
• send marketing (with your consent)

Do you sell my data?

No.

We do not sell personal data to third parties.

Who do you share my data with?

We may share data with trusted providers such as:

• payment processors
• delivery companies
• website and IT providers

All partners are required to handle data securely.

How long do you keep my data?

Typically:

• order and financial records: up to 7 years
• seller data: up to 7 years after leaving
• marketing data: until you unsubscribe

What rights do I have over my data?

Under the UK General Data Protection Regulation, you can:

• request access to your data
• correct inaccurate data
• request deletion
• object to processing
• withdraw consent

How do I make a data request?

Contact us at:

[email protected]

We aim to respond within one month.

Can I complain about how my data is handled?

Yes.

You can contact us directly, or raise a complaint with the Information Commissioner's Office.

Sellers & Business Opportunity (MLM)

Can I sell FORGED Vitality products?

Yes — we offer opportunities to become an independent seller.

What does being a seller mean?

Sellers operate as independent individuals, not employees.

They may earn income through:

• direct product sales
• building a team (where applicable)

Do sellers handle customer data?

In some cases, yes.

If you collect customer data independently, you are responsible for complying with UK data protection laws.

Does FORGED Vitality control sellers?

We provide systems and guidelines, but sellers operate independently.

We are not responsible for how sellers handle data or conduct business outside of our official systems.

How is my data used as a seller?

We use seller data to:

• manage your account
• track sales and performance
• calculate commissions
• ensure compliance and prevent fraud

Legal & Liability

Are you responsible if I misuse a product?

No.

We are not liable for harm caused by:

• misuse
• ignoring instructions
• exceeding dosage
• failing to check ingredients

What is your maximum liability?

Where legally permitted, liability is limited to the amount paid for the product.

Which laws apply?

All purchases and use of FORGED Vitality products are governed by the laws of England and Wales.

Contact

How do I contact FORGED Vitality?

Email: [email protected]

Final Note

FORGED Vitality is built on quality, responsibility, and transparency.

We expect customers and sellers alike to use products responsibly and engage with the brand in a safe, informed way.