Privacy Policy

FORGED Vitality - Privacy Policy

Brand: FORGED Vitality®
Owner: FORGED Lifestyle Limited
Company Number: 16862048

Registered Address:
3rd Floor, 86–89 Paul Street
London
EC2A 4NE
United Kingdom

FORGED Vitality is a registered trademark and trading name of FORGED Lifestyle Limited.

This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with FORGED Vitality.

This policy applies to:

• customers purchasing supplements
• visitors to our website
• individuals communicating with the Company
• independent sellers or distributors participating in the FORGED Vitality sales network

1. Data Controller

For the purposes of the UK General Data Protection Regulation, the Data Controller is:

FORGED Lifestyle Limited
(trading as FORGED Vitality)

We are responsible for determining how and why your personal data is processed.

2. Personal Data We Collect

We may collect the following types of personal data.

Identity Data

• Name
• Title
• Date of birth (where required for seller verification)

Contact Data

• Email address
• Phone number
• Postal address
• Delivery address

Transaction Data

• Order history
• Purchased products
• payment records (processed via payment providers)

Technical Data

• IP address
• browser type
• device information
• cookies and usage analytics

Marketing Data

• communication preferences
• newsletter subscription status
• interaction with marketing campaigns

Seller / Distributor Data

For individuals participating in the FORGED Vitality seller network:

• name
• contact details
• payment details for commissions
• referral information
• sales performance records
• business identification where required for compliance

3. How We Collect Data

Personal data may be collected when:

• you place an order
• you create an account
• you contact us
• you subscribe to marketing communications
• you apply to become a seller or distributor
• you use our website
• you interact with social media or promotions

We may also collect limited data automatically through cookies and analytics tools.

4. Legal Basis for Processing Data

Under the UK General Data Protection Regulation, we process personal data on the following lawful bases.

Contractual Necessity

To fulfil orders, manage accounts, or administer seller relationships.

Legitimate Interests

To operate and improve our business, including fraud prevention and network management.

Legal Obligation

To comply with tax, accounting, and regulatory requirements.

Consent

For sending marketing communications or using non-essential cookies.

Consent can be withdrawn at any time.

5. How We Use Personal Data

We may use personal data to:

• process and deliver product orders
• manage customer accounts
• communicate about purchases or enquiries
• process payments and refunds
• administer seller accounts and commission payments
• operate our independent seller network
• detect fraud or misuse
• improve our website and services
• send marketing communications (with consent)

6. MLM Sellers & Distributor Network

FORGED Vitality may operate a network of independent sellers or distributors.

Personal data may be processed to:

• register individuals as authorised sellers
• track referral relationships and sales activity
• calculate commissions or bonuses
• verify identity and prevent fraud
• provide seller dashboards or reporting tools
• communicate business updates and compliance requirements

Independent Seller Status

Sellers are typically independent business operators and may act as separate data controllers when collecting customer information directly.

Sellers must comply with all applicable data protection laws including the Data Protection Act 2018.

FORGED Vitality is not responsible for personal data misuse by independent sellers outside the Company’s systems.

7. Marketing Communications

We may send marketing messages relating to:

• product launches
• promotions
• health and supplement content
• business opportunities

Marketing communications are sent in compliance with the Privacy and Electronic Communications Regulations.

You can unsubscribe at any time by:

• clicking the unsubscribe link in emails
• contacting us directly

8. Sharing Personal Data

We may share personal data with trusted third parties including:

Payment Processors

For processing payments securely.

Delivery Providers

For order fulfilment and shipping.

Technology Providers

For website hosting, analytics, and CRM systems.

Accounting & Legal Advisors

Where required for business operations.

Regulatory Authorities

Where required by law.

All third parties are required to process data securely and lawfully.

We do not sell personal data to third parties unless agreed.

9. International Data Transfers

Some service providers may operate outside the UK.

Where data is transferred internationally, appropriate safeguards will be implemented, including:

• adequacy decisions
• standard contractual clauses
• secure data processing agreements

10. Data Security

We take reasonable technical and organisational measures to protect personal data including:

• secure servers
• encryption where appropriate
• restricted staff access
• secure payment processing

Despite these measures, no system can guarantee absolute security.

11. Data Retention

Personal data is retained only as long as necessary.

Typical retention periods include:

Customer accounts and orders – 7 years
Financial records – 7 years (legal requirement)
Seller account data – 7 years after account closure
Marketing consent records – until withdrawn

Data may be retained fewer or longer where required by law or legal proceedings.

12. Your Data Protection Rights

Under the UK General Data Protection Regulation, individuals have the right to:

• access their personal data
• request correction of inaccurate data
• request deletion of data
• restrict processing
• object to processing
• request data portability
• withdraw consent

Requests can be made by contacting the Company.

We aim to respond within one month.

13. Complaints

If you are unhappy with how your data is handled, you may contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office.

Website: https://ico.org.uk

14. Cookies

Our website may use cookies to:

• improve website performance
• analyse website usage
• remember user preferences

Users can manage cookies through browser settings.

A separate Cookie Policy may also apply.

15. Children’s Privacy